Effective Date: July 31, 2025
The RemyAI platform, including our websites https://remyai.app, https://www.getremy.ai/en, any related subdomains, and our mobile applications (the “App”), as well as all related services (collectively, the “Platform”), is operated by Nomad Technologies France SAS and its affiliated companies (the “Company,” “we,” “our,” or “us”).
By creating a User Account or using the Platform, you agree to these Terms of Use (“Terms”).
1. Definitions
- Application / App: The mobile application “RemyAI,” available on Apple App Store and Google Play.
- Platform: The SaaS platform operated by the Company, including its software, websites, content, and features.
- Services: All features available via the Platform, including recording and transcription of conversations, AI-powered summaries, messaging, and contact/property management.
- User Account: The account created to access the Services.
- User / You: A real estate professional or authorized team member using the Platform.
- Privacy Policy: The RemyAI U.S. Privacy Policy that governs the collection and use of personal information. https://www.getremy.ai/en/privacy-policy-us
2. Acceptance of Terms
By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must not use the Services.
3. Eligibility
To use the Platform, you must:
1. Be a real estate professional or an authorized user;
2. Have a device with an internet connection;
3. Create a User Account;
4. Not use the Platform for any fraudulent, unlawful, or competitive purpose.
4. User Accounts
You are responsible for keeping your login credentials confidential.
You are fully responsible for all activity under your account.
If you suspect unauthorized access, immediately notify contact@getremy.ai.
5. Services and Prohibited Conduct
Key features of the Platform include:
- Chats: Centralized communication via email, SMS, or WhatsApp.
- Contacts: Management of client contact information.
- Properties: Listing and managing real estate properties.
- Calls: Recording and transcription of calls, with AI-generated summaries and follow-up recommendations.
The Company may add, modify, or remove features at its discretion.
Prohibited Conduct: You agree not to:
1. Record any call or communication without the consent required by applicable federal or state laws.
2. Use the Platform to violate privacy, wiretap, or consumer protection laws.
3. Interfere with or disrupt the Platform or servers.
4. Reverse-engineer, decompile, or attempt to extract source code.
5. Use the Platform to spam, scrape, or harass third parties.
You are solely responsible for compliance with U.S. state call recording and consent laws.
6. Termination, Cancellation, and Refunds (Company-Favorable)
- User-Initiated Cancellation:
You may cancel your subscription at any time through your User Account. All subscription fees are non-refundable.
- Monthly Subscriptions:
- Your subscription will remain active until the end of the current billing period.
- No partial refunds or credits are provided for cancellations made mid-month.
- Annual Subscriptions:
- Your subscription will remain active until the end of the prepaid annual term.
- No refunds or prorated credits will be issued for early cancellation.
- Company-Initiated Termination for Cause:
- If we terminate your account due to your breach of these Terms, you will not receive any refund.
- Company-Initiated Termination for Convenience:
- If we terminate your account without cause, we may, at our discretion, provide a pro-rata refund for any unused prepaid period.
- No Refund for Non-Use:
- Failure to use the Services after payment does not entitle you to any refund or credit.
7. Account Deletion and Data Retention
- You may request deletion of your account by emailing contact@getremy.ai.
- Personal data is retained only as long as needed for operational or legal purposes in accordance with our U.S. Privacy Policy.
8. Limitation of Liability
To the maximum extent permitted by law:
1. “AS IS” Disclaimer – The Services are provided “AS IS” and “AS AVAILABLE,” without any warranties of any kind, whether express or implied.
2. Exclusion of Damages – The Company shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, loss of data, or business interruption, arising from or related to your use of the Services.
3. Liability Cap – The Company’s total cumulative liability for all claims arising from or related to the Services shall not exceed the total fees you paid to the Company in the twelve (12) months preceding the claim.
4. Compliance Risk Disclaimer – You are solely responsible for complying with all applicable laws regarding call recording, privacy, and data usage. The Company is not responsible for claims arising from your failure to comply with such laws.
5. State Law Limitation – Some states do not allow certain limitations or exclusions; in such cases, our liability will be limited to the maximum extent permitted by law.
9. Indemnification
You agree to indemnify, defend, and hold harmless the Company, its affiliates, and its employees from any claim, loss, or damage arising from:
1. Your violation of these Terms or any law;
2. Any claim related to call recording, consent, or data collection under applicable state or federal laws;
3. Misuse of the Platform or content you upload.
10. Privacy
Your use of the Platform is governed by our U.S. Privacy Policy, which explains how we collect, use, and protect personal information. https://www.getremy.ai/en/privacy-policy-us
11. Service Availability and Force Majeure
- We strive for continuous service but cannot guarantee uninterrupted operation.
- We are not liable for service failures or delays caused by factors beyond our control, including natural disasters, network failures, regulatory actions, or strikes.
12. Intellectual Property
- All software, trademarks, and content on the Platform belong to the Company or its licensors.
- You receive a limited, non-exclusive, non-transferable license to use the Services for professional purposes only.
- Reverse engineering, copying, sublicensing, or resale is strictly prohibited.
13. Changes to Terms
We may update these Terms from time to time. Updates become effective upon posting to the Platform. Continued use of the Services constitutes your acceptance of any updated Terms.
14. Governing Law, Dispute Resolution, and Class-Action Waiver
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.
- Informal Resolution: Before filing any formal claim, you agree to first contact us at contact@getremy.ai and attempt to resolve the dispute informally.
- Binding Arbitration: If we cannot resolve the dispute informally within 30 days, the dispute will be resolved by binding arbitration under the rules of the American Arbitration Association (AAA), or JAMS, conducted in Delaware, in English.
- Class-Action Waiver: You agree that all claims will be brought on an individual basis only, and that class, consolidated, or representative actions or arbitrations are not permitted.
- Small Claims Exception: Either party may bring an individual claim in small claims court in Delaware instead of arbitration.
15. RESPA Affiliate Disclosure
The Company may, from time to time, refer you to affiliated vendors and service providers, which may include but are not limited to mortgage lenders, title companies, insurance providers, or other real estate-related services (collectively, "Affiliated Vendors"). Because of these relationships, referrals may provide the Company with a financial benefit. The list of Affiliated Vendors may change over time.
You are under no obligation to use any Affiliated Vendor. There are other service providers available for similar services, and you are free to shop around to determine that you are receiving the best services and the most competitive rates for your needs.
By using the Platform, you acknowledge that you have read this disclosure and understand that the Company may refer you to Affiliated Vendors but that you are not required to utilize their services.
16. Contact
For any questions about these Terms or the Services, contact us at:
Nomad Technologies France SAS – RemyAI
122 Rue Amelot, 75011 Paris, France
Email: contact@getremy.ai
Entire Agreement & Survival: These Terms constitute the entire agreement for U.S. users. Sections relating to Intellectual Property, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law survive termination.