So You Have Your New Remy Number. Now What?

Congratulations! You finally decided it's time to harness AI and reduce your admin work with RemyAI! You just got your new Remy phone number... now what?

At RemyAI, we know how attached real estate agents get to their phone numbers. It's the lifeline of your business — it's been with you since you booked that first showing, and it's been your partner as you closed your 100th deal. So we get it: getting a new phone number can feel a little scary.

The good news? We're here to help you decide how to manage your phone number strategy. This article will walk you through your options and give you the context to decide what strategy fits your needs.

If you've met our Customer Success Manager, Sammy, you already know she's a big advocate for the separation of business and personal communication. If you want to learn more about why Sammy insists on the split, check out our article Mixing Business and Personal Comms: A Recipe for Awkward Court Exhibits.

The good news is, you have options — and Remy has helped loads of real estate agents implement phone number strategies to reduce friction for clients, reduce legal exposure, and, most importantly, recoup hours of their day back by having Remy handle their admin work.

Here's how each option works — or skip ahead and take our 1-minute quiz for a personalized recommendation.

Option 1: Forward Calls to Remy (Trial Mode)

The lowest-commitment way to try Remy — no porting, no new lines, nothing permanent. You set up call forwarding on your personal phone so incoming calls route to your Remy number, and you place outbound client calls from the Remy app.

Setup:

• iPhone: Settings → Phone → Call Forwarding → toggle on → enter your Remy number.

• Android: Phone app → three-dot menu → Settings → Call Forwarding → Always Forward → enter your Remy number. (Steps vary slightly by manufacturer.)

What you'll love:

• Perfect to try Remy — easy to adjust as you learn what works for you.

• Existing clients keep calling your personal number and still reach you through Remy.

• Personal calls and texts stay completely private and never touch Remy (so long as you keep the split using the tip below)

• Pro tip: if a personal contact calls, just reject and call them back directly — that call never routes through Remy.

Watch out for: clients will see your Remy number when you call them, so they may notice two different numbers from you. Also, texts to your personal number stay on your personal phone — they won't show up in Remy until you move to a fuller setup.

Best for: agents who want to experience Remy before committing to a long-term number setup.

Option 2: Use the Remy Number for New Clients Only

A gradual, zero-disruption migration. Your Remy number goes on new business cards, your email signature, and new listings — existing clients keep reaching you the same way they always have.

What you'll love: nothing changes for current clients, your personal calls stay private, and there's no cost for a new line.

Watch out for: you'll be working across two inboxes during the transition, and if you use KW Command or a Zapier CRM integration, only Remy-number conversations update your CRM automatically — everyone else still needs manual entry.

Best for: agents who want to experience Remy before committing to a long-term number setup.

Option 3: Port Your Number to Remy + Get a New Personal Number ⭐ Recommended

The cleanest long-term setup for most agents. Your current number becomes your Remy work number (Port-in Guide), and you pick up a new SIM for personal calls.

What you'll love:

• Clients keep reaching you on the number they already have — nothing changes for them.

• Remy has full visibility into your client communication from day one.

• A clean, long-term personal/work split.

• With KW Command or a Zapier CRM connection, Remy updates your CRM automatically after every call — no more manual data entry.

Watch out for: you'll need to update family and friends with your new personal number — a one-time task.

Best for: agents who want Remy running at full capacity immediately and are ready for a clean split.

Option 4: Keep Your Personal Number, Go All-In on the Remy Number

Flip the switch and bring your client book with you. Send a "new number" announcement (Remy makes this easy — Account Management → Social → Share Business Card sends it to multiple contacts at once), update your listings and signature, and forward your old number to Remy during the transition so nothing gets missed.

What you'll love: no privacy risk, a clean one-number-for-work/one-for-personal setup, and no porting required.

Watch out for: some clients take time to update your new number in their phones, so expect a short window where calls land on both.

Best for: agents with a smaller or newer client base who are comfortable with a one-time outreach.

Option 5: Port Your Personal Number to Remy (No Separation)

The simplest possible setup: your personal number becomes your Remy number, and everything — inbound and outbound — lives in Remy. No new number, no client outreach.

What you'll love: dead simple, nothing new to set up, everything in one place immediately.

Watch out for: personal calls (family, medical, financial) get logged in Remy right alongside work calls. If you use KW Command or a Zapier CRM integration, this option isn't recommended — personal conversations would flow into your company's records too. Stick with Options 1–4 to keep that separation.

Best for: agents whose personal number is already essentially a work line, with minimal personal call volume.

How to Decide: Quick Reference

Frequently Asked Questions

Can I forward my old number to my Remy number during a transition?

Yes — most carriers support it, and it's a great bridge. Just know texts typically don't forward, so treat it as a short-term step.

What happens if a client texts my personal number instead of my Remy number?

It lands on your personal phone as usual — reply normally, and use Share Business Card when you're ready to update everyone at once.

Can I have multiple numbers in Remy?

No — Remy is tied to one phone number at a time, which is exactly why getting this decision right up front matters.

How long does porting take?

Typically 1–3 business days. Your number stays active on your current carrier throughout, with a brief service gap (up to 2 hours in a worst case) when the switch actually happens. You'll likely need to restart your phone once it completes.

What if I decide Remy isn't for me — can I get my number back?

Yes. You're never locked in — you can port your number back out at any time. See our Port-Out Guide for the steps.