Effective Date: Feb 9, 2025

The RemyAI platform, including our websites https://remyai.app, https://www.getremy.ai/en, any related subdomains, and our mobile applications (the “App”), as well as all related services (collectively, the “Platform”), is operated by Nomad Technologies LLC and its affiliated companies (the “Company,” “we,” “our,” or “us”).
By creating a User Account or using the Platform, you agree to these Terms of Use (“Terms”).

1. Definitions
Application / App
The mobile application “RemyAI,” available on the Apple App Store and Google Play.
Platform
The SaaS platform operated by the Company, including its software, websites, content, and features.
Services
All features available via the Platform, including call recording and transcription, AI-powered summaries, messaging, and contact or property management tools.
User Account
The account created to access and use the Services.
User / You
A real estate professional or an authorized team member using the Platform.
Privacy Policy
The RemyAI U.S. Privacy Policy governing the collection and use of personal information.

2. Acceptance of Terms
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree, you must not use the Platform.

3. Eligibility
To use the Platform, you must:

• Be a real estate professional or an authorized user;

• Have a compatible device with internet access;

• Create a User Account;

• Not use the Platform for any unlawful, fraudulent, or competitive purpose.

4. User Accounts
You are responsible for maintaining the confidentiality of your login credentials.
You are fully responsible for all activity conducted through your User Account.

• If you suspect unauthorized access, you must immediately notify us at contact@getremy.ai.

5. Services and Prohibited Conduct
5.1 Services
The Platform may include, without limitation:

• Chats: Centralized communication via email, SMS, or WhatsApp.

• Contacts: Client contact management.

• Properties: Listing and property management tools.

• Calls: Call recording and transcription with AI-generated summaries and follow-up recommendations.

The Company may add, modify, or remove features at its sole discretion.
5.2 Prohibited Conduct
You agree not to:

• Record any call or communication without obtaining all legally required consents;

• Use the Platform to violate privacy, wiretap, consumer protection, or messaging laws;

• Interfere with or disrupt the Platform or its infrastructure;

• Reverse-engineer, decompile, or attempt to extract source code;

• Use the Platform for spam, scraping, or harassment.

You are solely responsible for complying with all applicable U.S. federal and state laws related to call recording, messaging, and consent requirements.

6. User Communications & Compliance Responsibilities
The Platform enables users (“Agents”) to communicate with their own contacts via phone calls, text messages, and other communication channels.

You acknowledge and agree that you are solely responsible for:

• Informing your contacts that they may be contacted by you via calls or messages using the RemyAI Platform, and obtaining any required consent prior to sending communications, including by providing the following disclosure at the point of contact collection, inquiry, or account interaction when applicable:

“By checking, you are allowing to receive transactional/informational SMS communications regarding account notifications, customer care, etc, from RemyAI. Message frequency may vary. Message and data rates may apply. Text HELP for help or STOP to opt out.”

• Obtaining, documenting, and maintaining all legally required consents, opt-ins, and permissions under applicable laws and regulations, including but not limited to the TCPA, A2P messaging requirements, and state privacy or consumer protection laws;

• Ensuring that all communications sent through the Platform are lawful, appropriate, and compliant with all applicable regulations;

• Implementing compliant consent collection mechanisms on any websites, forms, landing pages, or systems used to collect contact information that will be used through the Platform.

The Company acts solely as a technology service provider and does not initiate, control, or determine the content, recipients, timing, or purpose of communications sent by Users through the Platform.

You agree that any failure to comply with communication, consent, or opt-in obligations is your sole responsibility and agree to indemnify and hold the Company harmless from any related claims, penalties, fines, or liabilities.

7. Termination, Cancellation, and Refunds
7.1 User-Initiated Cancellation
You may cancel your subscription at any time through your User Account. All fees are non-refundable.
7.2 Monthly Subscriptions

• Your subscription remains active until the end of the current billing period.

• No partial refunds or credits are provided for mid-cycle cancellations.

7.3 Annual Subscriptions

• Your subscription remains active until the end of the prepaid annual term.

• No refunds or prorated credits are issued for early termination.

7.4 Company-Initiated Termination for Cause
If your account is terminated due to a breach of these Terms, no refund will be issued.
7.5 Company-Initiated Termination for Convenience
If we terminate your account without cause, we may, at our discretion, provide a pro-rata refund for any unused prepaid period.
7.6 No Refund for Non-Use
Failure to use the Services does not entitle you to any refund or credit.

8. Account Deletion and Data Retention
You may request deletion of your account by contacting contact@getremy.ai.
Personal data is retained only as long as necessary for operational or legal purposes, in accordance with our U.S. Privacy Policy.

9. Limitation of Liability
To the maximum extent permitted by law:

• “AS IS” Disclaimer: Services are provided “AS IS” and “AS AVAILABLE.”

• Exclusion of Damages: We are not liable for indirect, incidental, consequential, or punitive damages.

• Liability Cap: Our total liability shall not exceed the fees paid by you in the twelve (12) months preceding the claim.

• Compliance Risk Disclaimer: You remain solely responsible for compliance with all applicable laws.

Some jurisdictions do not allow certain limitations; liability will be limited to the maximum extent permitted by law.

10. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its affiliates from any claims arising out of:

• Your violation of these Terms or applicable laws;

• Any claim related to call recording, consent, opt-in, or data usage;

• Your misuse of the Platform.

11. Privacy and Data Processing

11.1 Privacy Policy. Your use of the Platform is governed by our Privacy Policy: https://www.getremy.ai/privacy-policy

11.2 Data Processing Addendum (DPA). To the extent we process Personal Data on behalf of a customer in connection with the Services, our Data Processing Addendum (“DPA”) located at https://www.getremy.ai/dpa is incorporated by reference into these Terms and forms part of the agreement between you and us.

11.3 Subprocessors. Our current list of authorized subprocessors and processing locations is available at https://www.getremy.ai/dpa.

12. Service Availability and Force Majeure
We do not guarantee uninterrupted service and are not liable for failures caused by events beyond our reasonable control.

13. Intellectual Property
All software, trademarks, and content belong to the Company or its licensors.
You are granted a limited, non-exclusive, non-transferable license to use the Services for professional purposes only.

14. Changes to Terms, DPA, and Subprocessors

We may update these Terms, the DPA, or the Subprocessor List from time to time. Non-material changes become effective when posted. If a change materially reduces Customer’s rights or materially increases Customer’s obligations, we will provide reasonable advance notice (e.g., by email to the account owner/admin or via in-product notice), and the change will become effective on the date stated in the notice.

15. Governing Law, Dispute Resolution, and Class Action Waiver
These Terms are governed by the laws of the State of Delaware.
Disputes shall be resolved through binding arbitration in Delaware, except for eligible small claims.
Class and representative actions are waived.

16. RESPA Affiliate Disclosure
The Company may refer Users to affiliated vendors and service providers and may receive a financial benefit from such referrals.
You are under no obligation to use any affiliated vendor and are free to shop around.

17. Contact
Nomad Technologies LLC – RemyAI
114 Odyssey Dr, Wilmington DE 19808
contact@getremy.ai

Entire Agreement & Survival
These Terms constitute the entire agreement for U.S. users.
Sections relating to Intellectual Property, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law survive termination.