Before you transfer your number - What you need to know💡
- The process generally takes 5 - 7 business days once we initiate. During this time you WILL NOT lose service to your number (e.g., phone calls and text messages will continue to work)
- When the port happens, service may be down for 15 minutes - 2 hours due to your carrier’s technical capabilities
- SMS functionality may take up to 48 hours to fully stabilize after the transfer (Porting from AT&T, Verizon, T-Mobile tend to be much faster, Google Voice may take 48 hours to stabilize)
- You will not lose previous text messages and call history, but previous conversations and call history don’t get transferred into Remy
- Internet or bundled services tied to the number won’t transfer
- Some services (e.g. banks, payment apps, and other high-trust service) won’t send SMS verification codes to a transferred number
- Internet access is required to use RemyAI
Tip: Once the port-in is complete, we recommend turning your phone off and back on to ensure the network refreshes properly and all services work as expected.
Transfer Instructions by Carrier
Grasshopper
Step 1: Make Sure Your Number Is Eligible
Your Google Voice number must be a US number.
It can’t be suspended or recently reclaimed by Google.
You must be the owner of the Google account where the number lives.
You’ll need the following details from your Grasshopper account:
Account number (usually your main phone number or customer ID)
Primary Account PIN (4-digit transfer PIN you create)
Recent bill statement (within the last 30 days)
Billing address (must match Grasshopper’s records exactly)
Step 1: Make Sure Your Number Is Eligible
Step 3: Generate Your Transfer PIN
You’ll need the following details from your Grasshopper account:
Log in to your Grasshopper app or dashboard.
Go to Menu → Settings → Account Information.
Select Primary PIN and create a new 4-digit code.
Step 4: Submit Your Port Request to RemyAI via the Form
Click to fill the form
We’ll coordinate directly with Grasshopper to complete the transfer.
Keep your Grasshopper account active until you receive confirmation that the port is complete.
🕒 Timeline & What to Expect
Most transfers complete in 5–10 business days.
Your Grasshopper number will remain active until the transfer is finalized, ensuring no service interruption.
Your Google Voice number must be a US number.
It can’t be suspended or recently reclaimed by Google.
You must be the owner of the Google account where the number lives.
Verizon
Step 1: Make Sure Your Number Is Eligible
Your Google Voice number must be a US number.
It can’t be suspended or recently reclaimed by Google.
You must be the owner of the Google account where the number lives.
You’ll need the following details from your Grasshopper account:
Account number (usually your main phone number or customer ID)
Primary Account PIN (4-digit transfer PIN you create)
Recent bill statement (within the last 30 days)
Billing address (must match Grasshopper’s records exactly)
Step 1: Make Sure Your Number Is Eligible
Step 3: Generate Your Transfer PIN
You’ll need the following details from your Grasshopper account:
Log in to your Grasshopper app or dashboard.
Go to Menu → Settings → Account Information.
Select Primary PIN and create a new 4-digit code.
Step 4: Submit Your Port Request to RemyAI via the Form
Click to fill the form
We’ll coordinate directly with Grasshopper to complete the transfer.
Keep your Grasshopper account active until you receive confirmation that the port is complete.
🕒 Timeline & What to Expect
Most transfers complete in 5–10 business days.
Your Grasshopper number will remain active until the transfer is finalized, ensuring no service interruption.
Your Google Voice number must be a US number.
It can’t be suspended or recently reclaimed by Google.
You must be the owner of the Google account where the number lives.
T-Mobile
Step 1: Make Sure Your Number Is Eligible
Your Google Voice number must be a US number.
It can’t be suspended or recently reclaimed by Google.
You must be the owner of the Google account where the number lives.
You’ll need the following details from your Grasshopper account:
Account number (usually your main phone number or customer ID)
Primary Account PIN (4-digit transfer PIN you create)
Recent bill statement (within the last 30 days)
Billing address (must match Grasshopper’s records exactly)
Step 1: Make Sure Your Number Is Eligible
Step 3: Generate Your Transfer PIN
You’ll need the following details from your Grasshopper account:
Log in to your Grasshopper app or dashboard.
Go to Menu → Settings → Account Information.
Select Primary PIN and create a new 4-digit code.
Step 4: Submit Your Port Request to RemyAI via the Form
Click to fill the form
We’ll coordinate directly with Grasshopper to complete the transfer.
Keep your Grasshopper account active until you receive confirmation that the port is complete.
🕒 Timeline & What to Expect
Most transfers complete in 5–10 business days.
Your Grasshopper number will remain active until the transfer is finalized, ensuring no service interruption.
Your Google Voice number must be a US number.
It can’t be suspended or recently reclaimed by Google.
You must be the owner of the Google account where the number lives.
AT&T
Step 1: Make Sure Your Number Is Eligible
Your Google Voice number must be a US number.
It can’t be suspended or recently reclaimed by Google.
You must be the owner of the Google account where the number lives.
You’ll need the following details from your Grasshopper account:
Account number (usually your main phone number or customer ID)
Primary Account PIN (4-digit transfer PIN you create)
Recent bill statement (within the last 30 days)
Billing address (must match Grasshopper’s records exactly)
Step 1: Make Sure Your Number Is Eligible
Step 3: Generate Your Transfer PIN
You’ll need the following details from your Grasshopper account:
Log in to your Grasshopper app or dashboard.
Go to Menu → Settings → Account Information.
Select Primary PIN and create a new 4-digit code.
Step 4: Submit Your Port Request to RemyAI via the Form
Click to fill the form
We’ll coordinate directly with Grasshopper to complete the transfer.
Keep your Grasshopper account active until you receive confirmation that the port is complete.
🕒 Timeline & What to Expect
Most transfers complete in 5–10 business days.
Your Grasshopper number will remain active until the transfer is finalized, ensuring no service interruption.
Your Google Voice number must be a US number.
It can’t be suspended or recently reclaimed by Google.
You must be the owner of the Google account where the number lives.
Google voice
Step 3: Generate Your Transfer PIN
Step 1: Make Sure Your Number Is Eligible
Your Google Voice number must be a US number.
It can’t be suspended or recently reclaimed by Google.
You must be the owner of the Google account where the number lives.
You’ll need the following details from your Grasshopper account:
Account number (usually your main phone number or customer ID)
Primary Account PIN (4-digit transfer PIN you create)
Recent bill statement (within the last 30 days)
Billing address (must match Grasshopper’s records exactly)
Step 1: Make Sure Your Number Is Eligible
You’ll need the following details from your Grasshopper account:
Log in to your Grasshopper app or dashboard.
Go to Menu → Settings → Account Information.
Select Primary PIN and create a new 4-digit code.
Step 4: Submit Your Port Request to RemyAI via the Form
Click to fill the form
We’ll coordinate directly with Grasshopper to complete the transfer.
Keep your Grasshopper account active until you receive confirmation that the port is complete.
🕒 Timeline & What to Expect
Most transfers complete in 5–10 business days.
Your Grasshopper number will remain active until the transfer is finalized, ensuring no service interruption.
Your Google Voice number must be a US number.
It can’t be suspended or recently reclaimed by Google.
You must be the owner of the Google account where the number lives.
FAQ
Will my service be interrupted?
There is usually no downtime.
Can I cancel the port?
Yes, as long as the request has not been approved by your current carrier.
Can I port my number from RemyAI to another carrier if I leave RemyAI?
Yes — the number remains yours and can be ported to a carrier of your choice anytime.
Can I port my number without paying off the device?
Yes — if the device stays on an active line with your carrier (e.g., ATT, Verizon, T-Mobile).
What you do:
Add a second T-Mobile line
Move the iPhone to the new line, use this line as your personal line
Port (415) 555-0123 to RemyAI
T-Mobile Support Call Script
Real world example - you currently have:
T-Mobile line: (415) 555-0123
This number is attached to an iPhone 16 that is not paid off
You want (415) 555-0123 on RemyAI, but you don’t want to pay off the phone.
Hi, I currently have a T-Mobile line with phone number (415) 555-0123, and that line has an iPhone on a device payment plan.
I want to keep the iPhone and continue making monthly payments, but I need to port the number (415) 555-0123 to another provider.
To do that, I’d like to add a second T-Mobile line with a new number — for example (415) 555-0456 — and move the iPhone and device payment plan to that new line.
After the device is moved, I’ll be porting out (415) 555-0123, and I understand that line will close automatically.
Can you help me add the new line and move the device?
If the rep asks why:
I want to keep the device active on T-Mobile, but use my original number with a different service.
If the rep hesitates:
I’m not cancelling service or stopping device payments — I just need the device assigned to a different active line before I port the number.
If escalation is needed:
Could you please check with a supervisor or the porting team? I understand this is supported as long as the device stays on an active T-Mobile line.
What happens next:
(415) 555-0123 is now on RemyAI
The T-Mobile line for (415) 555-0123 is closed with no monthly payments
You keep paying T-Mobile for:
The iPhone 16 + line (415) 555-0456
What Types of Phone Plans Can Be Used With RemyAI?
Any mobile phone plan that includes data will work with RemyAI.
RemyAI does not require a special carrier, expensive plan, or business line.
If your phone plan:
Can make calls
Can send/receive texts
Has mobile data or Wi-Fi
👉 Your number can be used with RemyAI.
✅ Supported Plan Types
You can use RemyAI with:
All major carriers: AT&T, Verizon, T-Mobile, Sprint, Google Fi, US Cellular
Prepaid plans: Metro, Cricket, Boost, etc.
Postpaid mobile plans
If the number is active and has data, RemyAI will work with it.
❓ Does the Payment Plan Matter?
No.
Your plan type — prepaid, postpaid, unlimited, shared family plan — does not affect RemyAI.
What matters is that your phone has data (internet), not cost or plan structure.
⭐ Simple Rule for Users
If your mobile phone has data, RemyAI works.
If your number can be called or texted today, it can be ported to RemyAI.
