Effective Date: March 25 2026
This Master Service Agreement ("Agreement") governs access to and use of the Remy AI platform and related services. The platform, including remyai.app, https://www.getremy.ai/en, any related subdomains, and our mobile applications (collectively, the "Platform"), is operated by Nomad Technologies LLC and its affiliates, a Delaware company ("Remy AI", "we", "us", "our").
This Agreement applies to you ("Customer") if you are: (a) an individual or business that has created an account online and accepted these terms by checking the acceptance box at signup ("Self-Serve Customer"); or (b) a business that has entered into an Order Form with Remy AI that references this Agreement ("Enterprise Customer").
By checking the acceptance box at signup, you confirm you have read and agree to be bound by this Agreement. For Enterprise Customers, this Agreement takes effect on the date the applicable Order Form is executed.
DEFINITIONS
"Agreement" means this Master Service Agreement and, where applicable, the relevant Order Form. "Commercial Terms" means, for Self-Serve Customers, the Subscription Plan selected at signup; and for Enterprise Customers, the applicable Order Form. "Customer" means the individual or entity that has accepted this Agreement. "Customer Data" means all data provided by or on behalf of Customer, or generated through use of the Services, including messages, call transcripts, and contact records. "Order Form" means a written commercial agreement between Remy AI and an Enterprise Customer setting out pricing, subscription term, seat counts, and any additional terms. "Outputs" means any content, summaries, transcripts, insights, prompts, or recommendations generated by the Services. "Services" means the Remy AI platform, including AI-assisted call notes, messaging tools, automation, CRM integrations, analytics, and any related features made available to Customer. "Subscription Plan" means the pricing plan selected by a Self-Serve Customer at the time of signup, as set out on the Remy AI website or checkout page. "User" means a real estate professional or authorised team member using the Platform under Customer's account.
SERVICES
2.1 Remy AI will provide the Customer with access to the Services in accordance with this Agreement and the applicable Commercial Terms.
2.2 The Services may include, without limitation: centralised communication via calls, SMS, email, and messaging; AI-generated call transcripts and summaries; contact and property management tools; task tracking and follow-up automation; and integrations with third-party platforms. Remy AI may add, modify, or remove features at its discretion.
2.3 Outputs may include insights, suggested next steps, and recommendations relevant to Customer's workflows, including references to third-party services or integrations available within the platform.
2.4 Remy AI may update or improve the Services from time to time. We will not make changes that materially reduce core functionality available under your Subscription Plan or Order Form without reasonable prior notice.
ELIGIBILITY
To use the Platform, Customer and each User must: (a) be a real estate professional or an authorised team member; (b) have a compatible device with internet or data connectivity; (c) create a User Account; and (d) not use the Platform for any unlawful, fraudulent, or competitive purpose.
CUSTOMER RESPONSIBILITIES
4.1 Customer agrees to: (a) use the Services in compliance with all applicable laws and regulations; (b) ensure it has obtained all necessary rights, consents, and authorisations before providing Customer Data to Remy AI; (c) be responsible for all activity conducted under its accounts; (d) not use the Services to transmit unlawful, harmful, or fraudulent content; and (e) notify Remy AI promptly at support@getremy.ai if it suspects any unauthorised access to or use of its account.
4.2 Customer agrees not to: (a) record any call or communication without obtaining all legally required consents; (b) use the Platform to violate privacy, wiretap, consumer protection, or messaging laws; (c) reverse-engineer, decompile, or attempt to extract source code from the Platform; (d) interfere with or disrupt the Platform or its infrastructure; or (e) use the Platform for spam, scraping, harassment, or any unlawful purpose.
4.3 Customer is responsible for reviewing and acting on Outputs generated by the Services.
COMMUNICATIONS AND COMPLIANCE
5.1 The Services enable Users to communicate with their own contacts via calls, text messages, and other channels. Customer is solely responsible for all communications sent through the Platform.
5.2 Customer acknowledges and agrees that it is solely responsible for: (a) informing its contacts that they may be contacted via the Remy AI Platform, that calls may be recorded and transcribed, and obtaining all required consents (including call recording consent where required by applicable law, including in two-party consent states) prior to sending any communication or recording any call; (b) obtaining, documenting, and maintaining all legally required consents, opt-ins, and permissions under applicable laws, including but not limited to the TCPA, A2P messaging requirements, and applicable state privacy or consumer protection laws; (c) ensuring that all communications sent through the Platform are lawful, appropriate, and compliant with all applicable regulations; and (d) implementing compliant consent collection mechanisms on any websites, forms, or systems used to collect contact information used through the Platform.
5.3 Where Customer collects contact information that will be used to send SMS communications via the Platform, Customer must present the following disclosure (or equivalent compliant language) at the point of collection: "By checking, you are allowing [Company] to receive transactional and informational SMS communications regarding account notifications and customer care from Remy AI. Message frequency may vary. Message and data rates may apply. Text HELP for help or STOP to opt out."
5.4 Remy AI acts solely as a technology service provider and does not initiate, control, or determine the content, recipients, timing, or purpose of communications sent by Users. Any failure to comply with communication or consent obligations is Customer's sole responsibility.
DATA AND PRIVACY
6.1 Ownership Customer retains all rights in and to Customer Data. Remy AI retains all rights in and to the Services, including models, software, and underlying technology.
6.2 Use of Customer Data Remy AI may process Customer Data: (a) to provide and operate the Services; (b) to generate Outputs for Customer use; and (c) to improve and develop the Services, provided that such use is anonymised and aggregated where appropriate.
6.3 Restrictions Remy AI will not: (a) sell Customer Data to third parties; or (b) use identifiable Customer Data outside the scope of providing the Services.
6.4 Privacy Policy Customer's use of the Platform is governed by the Remy AI U.S. Privacy Policy available at https://www.getremy.ai/privacy-policy.
6.5 Data Processing Addendum To the extent Remy AI processes personal data on behalf of Customer, the Data Processing Addendum ("DPA") available at https://www.getremy.ai/dpa is incorporated by reference into this Agreement. A list of authorised sub-processors is maintained at the same URL.
6.6 EU/EEA and UK Customers If Customer or its Users are located in the European Economic Area (EEA) or the United Kingdom, Remy AI will process personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). The DPA referenced in clause 6.5 sets out the applicable terms for such processing.
6.7 Account Deletion Customers may request deletion of their account and personal data by contacting support@getremy.ai. Personal data is retained only as long as necessary for operational or legal purposes, in accordance with the Privacy Policy.
6.8 Security Remy AI maintains reasonable technical and organisational measures designed to protect Customer Data against unauthorised access, disclosure, or loss.
AI OUTPUTS
7.1 Outputs are generated using artificial intelligence and may not always be accurate, complete, or appropriate for a given situation. Services are provided "AS IS" and "AS AVAILABLE."
7.2 Customer acknowledges that: (a) Outputs are provided for assistance only and do not constitute professional, legal, financial, or regulatory advice; (b) Customer remains responsible for reviewing, verifying, and acting on any Output; and (c) Remy AI does not guarantee specific outcomes, results, or the accuracy of any Output.
INTEGRATIONS
8.1 The Services may integrate with third-party systems and services, including CRM platforms, calendar tools, and communication platforms.
8.2 Remy AI is not responsible for the performance, availability, data practices, or security of third-party systems. Customer's use of any third-party integration is subject to the applicable third party's own terms.
INTELLECTUAL PROPERTY
9.1 All software, trademarks, and content forming part of the Platform belong to Remy AI or its licensors. Nothing in this Agreement transfers any ownership of intellectual property rights to Customer.
9.2 Subject to Customer's compliance with this Agreement and payment of applicable fees, Remy AI grants Customer a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Services solely for Customer's internal professional purposes during the term.
FEES AND PAYMENT
10.1 Self-Serve Customers (a) Fees are as set out in the Subscription Plan selected at signup and displayed on the Remy AI pricing page at the time of purchase. (b) Subscriptions are billed monthly or annually in advance, as selected by Customer at signup. (c) Subscriptions auto-renew at the end of each billing period unless cancelled before the renewal date. (d) Customer may cancel at any time by emailing billing@getremy.ai. Cancellation takes effect at the end of the current billing period. All fees are non-refundable, except where required by applicable law. No refunds or prorated credits are issued for mid-cycle cancellations or early termination of an annual plan. Failure to use the Services does not entitle Customer to any refund or credit. (e) Remy AI may update Subscription Plan pricing with no less than 30 days' prior notice. Continued use of the Services after the effective date of a price change constitutes acceptance.
10.2 Enterprise Customers Fees, payment terms, invoice arrangements, and any applicable discounts are as set out in the applicable Order Form.
10.3 General (a) All fees are exclusive of applicable taxes (including VAT and sales tax), which Customer is solely responsible for paying. (b) Invoices may be issued by an affiliated entity of Remy AI, such as Nomad Technologies LLC or Nomad Technologies France SAS, acting as billing agent. Payment of such invoices satisfies Customer's payment obligations under this Agreement. (c) Remy AI reserves the right to suspend access to the Services for overdue payments, following reasonable prior written notice.
TERM AND TERMINATION
11.1 Term (a) Self-Serve Customers: this Agreement begins when Customer creates an account and accepts these terms. It continues on a rolling basis for the duration of Customer's active Subscription. (b) Enterprise Customers: this Agreement begins on the effective date of the applicable Order Form and continues for the term specified therein.
11.2 Termination for Cause Either party may terminate this Agreement on written notice if: (a) the other party commits a material breach that is not remedied within 30 days of written notice; or (b) the other party becomes insolvent or enters administration, liquidation, or any analogous insolvency process.
11.3 Termination for Convenience by Remy AI. Remy AI may terminate a Self-Serve Customer's account without cause by providing at least 30 days' prior written notice. In such circumstances, Remy AI will issue a pro-rata refund for any unused prepaid portion of the then-current billing period or annual plan.
11.4 Effect of Termination On termination or expiry: (a) Customer's access to the Services will cease; (b) Customer may request an export of Customer Data within 30 days of termination, after which Remy AI may delete Customer Data in accordance with its data retention policy; and (c) all outstanding fees become immediately due and payable.
11.5 Survival Clauses 6 (Data and Privacy), 12 (Limitation of Liability), 13 (Indemnification), 14 (Confidentiality), 17 (Governing Law), and any provisions that by their nature should survive, will continue in effect after termination.
LIMITATION OF LIABILITY
12.1 Nothing in this Agreement limits either party's liability for: (a) fraud or fraudulent misrepresentation; (b) death or personal injury caused by negligence; or (c) any other liability that cannot be excluded or limited by applicable law.
12.2 To the maximum extent permitted by law, Remy AI's total aggregate liability under or in connection with this Agreement shall not exceed: (a) for Self-Serve Customers: the total fees paid in the 3 months preceding the claim; or (b) for Enterprise Customers: the total fees paid in the 12 months preceding the claim.
12.3 Neither party will be liable for any indirect, incidental, special, punitive, or consequential loss or damage, including loss of profit, revenue, data, goodwill, or business opportunity, arising out of or in connection with this Agreement, even if advised of the possibility of such loss.
12.4 Customer remains solely responsible for compliance with all applicable laws in connection with its use of the Services, including call recording, messaging, and consent obligations.
12.5 Some jurisdictions do not permit certain limitations on liability. To the extent such limitations are not permitted by applicable law, Remy AI's liability will be limited to the maximum extent permitted in that jurisdiction.
INDEMNIFICATION
13.1 Customer agrees to indemnify, defend, and hold harmless Remy AI and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, penalties, fines, and costs (including reasonable legal fees) arising out of or relating to: (a) Customer's violation of this Agreement or any applicable laws; (b) any claim related to call recording, messaging, consent, or opt-in obligations; (c) Customer's use or misuse of the Platform or Outputs; or (d) Customer Data, including any claim that Customer Data infringes the rights of a third party.
CONFIDENTIALITY
14.1 Each party agrees to keep confidential all non-public information received from the other party that is designated as confidential, or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
14.2 Confidential information shall only be used for the purposes of this Agreement and shall not be disclosed to any third party without prior written consent of the disclosing party, except as required by applicable law or regulation.
14.3 These obligations do not apply to information that: (a) is or becomes publicly available through no act of the receiving party; (b) was known to the receiving party prior to disclosure; or (c) is independently developed without reference to the confidential information.
SERVICE AVAILABILITY AND FORCE MAJEURE
15.1 Remy AI does not guarantee uninterrupted or error-free operation of the Services and is not liable for any failure or delay caused by events beyond its reasonable control, including but not limited to acts of God, internet outages, third-party service failures, or government action.
RESPA AFFILIATE DISCLOSURE
16.1 Remy AI may refer Users to affiliated vendors, mortgage partners, or other service providers and may receive a financial benefit from such referrals. Customer is under no obligation to use any affiliated vendor and is free to seek alternative providers.
GOVERNING LAW AND DISPUTE RESOLUTION
17.1 This Agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles.
17.2 Any dispute arising out of or in connection with this Agreement shall be resolved through binding individual arbitration in Delaware, except for claims eligible for small claims court. The arbitration shall be conducted under the rules of a mutually agreed arbitration body.
17.3 CLASS ACTION WAIVER: CUSTOMER AND REMY AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.
17.4 Where Customer is located in the European Union, nothing in this Agreement removes any mandatory rights Customer may have under applicable EU law.
GENERAL
18.1 Entire Agreement. This Agreement, together with the applicable Commercial Terms, constitutes the entire agreement between the parties and supersedes all prior agreements and understandings.
18.2 Conflict. In the event of conflict between this Agreement and an Order Form, the Order Form shall prevail to the extent of the conflict.
18.3 Amendments. Remy AI may update these terms from time to time. For non-material changes, the update is effective on posting. For material changes, Remy AI will provide at least 30 days' advance notice by email or in-product notice. Continued use after the effective date constitutes acceptance.
18.4 Severability. If any provision is found unenforceable or invalid, the remaining provisions continue in full force.
18.5 Assignment. Customer may not assign this Agreement without Remy AI's prior written consent. Remy AI may assign this Agreement in connection with a merger, acquisition, or sale of assets.
18.6 Waiver. A failure or delay in exercising any right or remedy does not constitute a waiver of that right or remedy.
18.7 No Partnership. Nothing in this Agreement creates a partnership, joint venture, or agency relationship between the parties.
Nomad Technologies LLC — Remy AI 114 Odyssey Dr, Wilmington DE 19808
Terms & Conditions
Effective Date: Feb 9, 2025
The RemyAI platform, including our websites https://remyai.app, https://www.getremy.ai/en, any related subdomains, and our mobile applications (the “App”), as well as all related services (collectively, the “Platform”), is operated by Nomad Technologies LLC and its affiliated companies (the “Company,” “we,” “our,” or “us”).
By creating a User Account or using the Platform, you agree to these Terms of Use (“Terms”).
1. Definitions
Application / App
The mobile application “RemyAI,” available on the Apple App Store and Google Play.
Platform
The SaaS platform operated by the Company, including its software, websites, content, and features.
Services
All features available via the Platform, including call recording and transcription, AI-powered summaries, messaging, and contact or property management tools.
User Account
The account created to access and use the Services.
User / You
A real estate professional or an authorized team member using the Platform.
Privacy Policy
The RemyAI U.S. Privacy Policy governing the collection and use of personal information.
2. Acceptance of Terms
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree, you must not use the Platform.
3. Eligibility
To use the Platform, you must:
Be a real estate professional or an authorized user;
Have a compatible device with internet access;
Create a User Account;
Not use the Platform for any unlawful, fraudulent, or competitive purpose.
4. User Accounts
You are responsible for maintaining the confidentiality of your login credentials.
You are fully responsible for all activity conducted through your User Account.
If you suspect unauthorized access, you must immediately notify us at contact@getremy.ai.
5. Services and Prohibited Conduct
5.1 Services
The Platform may include, without limitation:
Chats: Centralized communication via email, SMS, or WhatsApp.
Contacts: Client contact management.
Properties: Listing and property management tools.
Calls: Call recording and transcription with AI-generated summaries and follow-up recommendations.
The Company may add, modify, or remove features at its sole discretion.
5.2 Prohibited Conduct
You agree not to:
Record any call or communication without obtaining all legally required consents;
Use the Platform to violate privacy, wiretap, consumer protection, or messaging laws;
Interfere with or disrupt the Platform or its infrastructure;
Reverse-engineer, decompile, or attempt to extract source code;
Use the Platform for spam, scraping, or harassment.
You are solely responsible for complying with all applicable U.S. federal and state laws related to call recording, messaging, and consent requirements.
6. User Communications & Compliance Responsibilities
The Platform enables users (“Agents”) to communicate with their own contacts via phone calls, text messages, and other communication channels.
You acknowledge and agree that you are solely responsible for:
• Informing your contacts that they may be contacted by you via calls or messages using the RemyAI Platform, and obtaining any required consent prior to sending communications, including by providing the following disclosure at the point of contact collection, inquiry, or account interaction when applicable:
“By checking, you are allowing to receive transactional/informational SMS communications regarding account notifications, customer care, etc, from RemyAI. Message frequency may vary. Message and data rates may apply. Text HELP for help or STOP to opt out.”
• Obtaining, documenting, and maintaining all legally required consents, opt-ins, and permissions under applicable laws and regulations, including but not limited to the TCPA, A2P messaging requirements, and state privacy or consumer protection laws;
• Ensuring that all communications sent through the Platform are lawful, appropriate, and compliant with all applicable regulations;
• Implementing compliant consent collection mechanisms on any websites, forms, landing pages, or systems used to collect contact information that will be used through the Platform.
The Company acts solely as a technology service provider and does not initiate, control, or determine the content, recipients, timing, or purpose of communications sent by Users through the Platform.
You agree that any failure to comply with communication, consent, or opt-in obligations is your sole responsibility and agree to indemnify and hold the Company harmless from any related claims, penalties, fines, or liabilities.
7. Termination, Cancellation, and Refunds
7.1 User-Initiated Cancellation
You may cancel your subscription at any time through your User Account. All fees are non-refundable.
7.2 Monthly Subscriptions
Your subscription remains active until the end of the current billing period.
No partial refunds or credits are provided for mid-cycle cancellations.
7.3 Annual Subscriptions
Your subscription remains active until the end of the prepaid annual term.
No refunds or prorated credits are issued for early termination.
7.4 Company-Initiated Termination for Cause
If your account is terminated due to a breach of these Terms, no refund will be issued.
7.5 Company-Initiated Termination for Convenience
If we terminate your account without cause, we may, at our discretion, provide a pro-rata refund for any unused prepaid period.
7.6 No Refund for Non-Use
Failure to use the Services does not entitle you to any refund or credit.
8. Account Deletion and Data Retention
You may request deletion of your account by contacting contact@getremy.ai.
Personal data is retained only as long as necessary for operational or legal purposes, in accordance with our U.S. Privacy Policy.
9. Limitation of Liability
To the maximum extent permitted by law:
“AS IS” Disclaimer: Services are provided “AS IS” and “AS AVAILABLE.”
Exclusion of Damages: We are not liable for indirect, incidental, consequential, or punitive damages.
Liability Cap: Our total liability shall not exceed the fees paid by you in the twelve (12) months preceding the claim.
Compliance Risk Disclaimer: You remain solely responsible for compliance with all applicable laws.
Some jurisdictions do not allow certain limitations; liability will be limited to the maximum extent permitted by law.
10. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its affiliates from any claims arising out of:
Your violation of these Terms or applicable laws;
Any claim related to call recording, consent, opt-in, or data usage;
Your misuse of the Platform.
11. Privacy and Data Processing
11.1 Privacy Policy. Your use of the Platform is governed by our Privacy Policy: https://www.getremy.ai/privacy-policy
11.2 Data Processing Addendum (DPA). To the extent we process Personal Data on behalf of a customer in connection with the Services, our Data Processing Addendum (“DPA”) located at https://www.getremy.ai/dpa is incorporated by reference into these Terms and forms part of the agreement between you and us.
11.3 Subprocessors. Our current list of authorized subprocessors and processing locations is available at https://www.getremy.ai/dpa.
12. Service Availability and Force Majeure
We do not guarantee uninterrupted service and are not liable for failures caused by events beyond our reasonable control.
13. Intellectual Property
All software, trademarks, and content belong to the Company or its licensors.
You are granted a limited, non-exclusive, non-transferable license to use the Services for professional purposes only.
14. Changes to Terms, DPA, and Subprocessors
We may update these Terms, the DPA, or the Subprocessor List from time to time. Non-material changes become effective when posted. If a change materially reduces Customer’s rights or materially increases Customer’s obligations, we will provide reasonable advance notice (e.g., by email to the account owner/admin or via in-product notice), and the change will become effective on the date stated in the notice.
15. Governing Law, Dispute Resolution, and Class Action Waiver
These Terms are governed by the laws of the State of Delaware.
Disputes shall be resolved through binding arbitration in Delaware, except for eligible small claims.
Class and representative actions are waived.
16. RESPA Affiliate Disclosure
The Company may refer Users to affiliated vendors and service providers and may receive a financial benefit from such referrals.
You are under no obligation to use any affiliated vendor and are free to shop around.
17. Contact
Nomad Technologies LLC – RemyAI
114 Odyssey Dr, Wilmington DE 19808
contact@getremy.ai
Entire Agreement & Survival
These Terms constitute the entire agreement for U.S. users.
Sections relating to Intellectual Property, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law survive termination.
